PLEASE NOTE - Online requests for technical support must be made via our Support Center Portal. See below for details.

Cambium Care

Flexible Service Plans to Match Your Support Capabilities and Budget

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Support Center Portal

To submit a request for technical support or RMA assistance online, log into the portal with your Cambium Single Sign-On (SSO) and password, then click on “Submit a request”. Select the appropriate request form, complete it, and a ticket will be opened.

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Contact Support

Online requests for Cambium Networks technical support must be made via our Support Center portal. See below for details.

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Software Downloads & User Documentation

Software updates are available at support.airdriehfa.com/files. A login is required. Cambium provides software updates for products that are within their standard 12 month warranty, and for customers who have enrolled into the Software Maintenance Program.

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RMA Requests

Online RMA requests must be made via our Support Center portal. See below for details.

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Field Service Bulletins

Whenever Cambium discovers a product issues that requires customer action to address a product issue, a Field Service Bulletin is posted.

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License Keys

Online tools are available for a variety of products, and enable customers to access license keys for specific wireless network technology equipment. Visit the Cambium Support Center to generate or reactivate a license key.

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Warranty

Details on Cambium’s standard warranty, limited lifetime warranty, and extended warranty programs.

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Security

View our most recent advisories.

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Region Codes

Deploy PTP solutions in compliance with regulatory requirements. Refer to the following tables for region codes,
frequencies, channelization, and applicable PTP backhaul products.

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EU Compliance

Cambium Networks is committed to meeting the requirements of the European Union (EU) Waste Electrical and Electronic Equipment (WEEE) directive. Declarations of Conformity (DoC) are available here.

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UK Compliance

Cambium Networks is committed to meeting the requirements of the United Kingdom (UK) Waste of Electrical and Electronic Equipment (WEEE) Regulation. Declarations of Conformity (DoC) are available here.

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Product Lifecycle

Cambium Networks continually evolves the products and services offered. These changes require that we periodically transition away from selling or servicing certain hardware or software products to focus on innovation.

This policy outlines how we handle support for hardware and software products that have been identified for discontinuation.

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Cloud Status

View and subscribe to receive system status and incident updates at status.airdriehfa.com

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